CAR AI STUDIO

Support & FAQ

Have a question? Look through the FAQ below first; if you don't find your answer, email us.

Contact

  • Support: info@caraistudio.com — average response 24-48 hours on business days.
  • Privacy & data requests: info@caraistudio.com
  • Post: Miroglu Bilişim Ltd. Şti., Zeytinlik Mah. Odabaşı Sok. No:23 Ahenk Apt. Daire 9-10, İstanbul, Türkiye

Frequently Asked Questions

My render failed — what happens to my credit?

If the render failed due to an error on our side, your credit is refunded automatically and reflected in your ledger. If it failed due to moderation or invalid input the credit is consumed; contact support if you think that's a mistake.

What does Restore Purchases do?

If you changed phones, tap “Restore Purchases” on the Paywall; your past purchases are re-verified through Apple/Google and the credits land in your account.

Which devices are supported?

iOS 15+ (iPhone), Android 9 (API 28) and above.

Can I use generated images commercially?

Yes — generated outputs are yours, including for commercial use. Make sure the original photos you upload are yours to use. Details: Terms of Service.

I forgot my password

Tap “Forgot password” on the login screen. If the email doesn't arrive, check spam.

I signed in with Apple/Google — what's my password?

Social sign-in doesn't create a password; you always sign in with the same provider.

I want a refund

For unspent credit, request a refund through Apple or Google:

I want to permanently delete my account

Full instructions on the Delete Account page.

I want to access or delete my data (GDPR / CCPA)

Email info@caraistudio.com; we respond within 30 days.

How do I send a bug report?

In the app: Settings → Help → Report a Bug, or email info@caraistudio.com directly. Device model and the steps to reproduce help us a lot.